Alu Elite Delivery & Returns

In line with latest Government advice, to ensure the safety of our customers and staff we will only be able to deliver outside or ‘to the threshold’ and cannot enter customers’ properties.

It is important to check for signs of packaging damage or arrival. Check all corners, faces and edges of the items. Should any damage be visible please call us on 0800 025 8007 whilst the driver remains on site.

You will not be required to sign for your delivery BUT a person over the age of 18 must still be available to accept the delivery, and importantly with visible access to the delivery address premises.

Once you’ve checked your delivery for signs of packaging damage, you will be responsible for handling the goods to their final resting place within the property. Some of our doors are very heavy so we would recommend a 2 person lift for safety.

We cannot accept claims for damage or scratched glass after 48 hours following delivery or after the installation has begun.

Delivery Process

All deliveries are to a single UK address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We recommend that you do not book fitters until your order has been checked and received.

Delivery times are estimates. We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.

Storing Your Doors & Screens

Before installation, your new doors including frame, should be stored flat and not on an edge or end. They should also be handled carefully, stored in a dry and well-ventilated place.

Any unfinished doors should not be stored in your home or other building until building work, plastering or painting has been completed and the room is dry. We recommend that any unfinished products are finished and sealed prior to installation.

Your new doors are heavy and therefore we recommend that two people are used to lift and move them about.